To protect your account, we monitor debit card and ATM transactions for potentially fraudulent activity through eNFACT, a fraud detection program. Possible fraudulent activity may include a sudden change in location, a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If our fraud monitoring agency suspects fraudulent activity may have occurred on your debit or ATM card, you will be contacted by phone, email, or text message* to validate the legitimacy of the transaction.
Your participation in responding to us is critical in preventing potential risk and to avoid restrictions that may be placed on your card.
When you contact our automated fraud call center, you will be asked to:
- Verify recent transaction activity on your card.
- Enter in your 5-digit zip code in order to verify your identity.
If you have additional questions, you will be provided a toll-free number to call and speak to a call center agent.
Unless absolutely required for a legitimate business purpose, you should avoid giving out your:
- Address and Zip Code
- Phone Number
- Date of Birth
- Social Security Number
- Card or Account Number
- Card Expiration Date
Your PIN is private – never give it out.
Online, you should never respond to unsolicited emails that:
- Ask you to verify your card or account number.
- Send account information.
- Link to websites.
To contact eNFACT Security about debit card issues, please call toll-free 877-253-8964.