FAQs

Please contact a Member Services representative during normal business hours at 888-599-2265 to retrieve your username

If you’re using the mobile app:
At the login in screen, click “Forgot?” which is located below the Password field. Follow the prompts on your device’s screen.

If you’re banking online:
From the online banking login page, click “Forgot?” which is located below the Username field. Enter your Username, and your Email, click > Next, then follow the prompts on your screen to send password reset instructions

Additional assistance is available during normal business hours at 888-599-2265.

1. Confirm that your check is eligible for a mobile deposit. To be able to deposit a check electronically, the check must be:
   • Payable to you (your name must appear on the line that says “pay to the order of”)
   • Deposited into a share account that you are an owner or co-owner on
   • Signed with your name on the back, followed by the phrase “for mobile deposit only” under your signature
2. Sign into your SCU Go Mobile app
3. Click the Deposit icon
4. Populate the dollar amount
5. Click Capture check, follow the prompts on your screen to take photos of the front and back of your check
6. Click Submit

We’ve got you. Your card is automatically enrolled in 24/7 fraud monitoring.

A fraud monitoring agent will promptly attempt to contact you to verify the suspicious activity.

Our fraud monitoring center will contact you by:

• Sending an email to the address SCU has on file
• Sending a text notification, if you are enrolled in our no-cost alert service
• Calling the phone number SCU has on file
• If the methods listed above are unsuccessful, a letter will be sent to the primary address SCU has on file

Note: Text notifications and phone calls occur between 8:00am and 9:00pm local time.

When you receive your card, you’ll get a text asking you to enroll in this free service. If you did not receive this notification and would like to enroll, please call us at 888-599-2265 during our normal business hours.

During the registration or enrollment process for online banking or in our SCU 2 Go mobile app, you will be asked if you would like to receive your statement electronically. If you would like to enable electronic statements, simply slide the widget to the right.

1. Sign in to online banking or our SCU 2 Go mobile app
2. Click on “eStatements” from the menu button, located on the left side of the screen
3. Click on the “Statement Preference” button located in the “Membership Account Missing?” box
4. From the “Additional Services” screen, click on “eStatements”
5. Slide the widget to the left to stop receiving your statements electronically
6. Slide the button to the right to start receiving your statements electronically
7. Click the “Save Changes” button

If you are the primary tax reporting owner of the account, follow these steps:

1. Sign into online banking or our SCU 2 GO mobile app
2. Click on “eStatement” from the menu button, located on the left side of the screen
3. All available statements for your member account number will display in order of date
4. Click on the “Download” option under the statement you would like to view
5. Once your statement has downloaded, click on the “Download” button to view your statement