The best way to deal with fraud is to prevent it from happening in the first place.
To protect your account, we monitor debit card and ATM transactions for potentially fraudulent activity. Possible fraudulent activity may include a sudden change in location, a string of costly purchases, or any other pattern associated with new fraud trends.
If our fraud monitoring agency suspects fraudulent activity on your debit or ATM card, you will be contacted by phone, email, or text message1 to validate the legitimacy of the transaction. We may place precautionary restrictions on your card if we are unable to reach you to verify your card activity. To prevent unnecessary restrictions, be sure to validate your usage when you are contacted by an agent.
To reach our fraud monitoring service, call us toll-free at 833-735-1894. For your security, you will be asked to:
- Verify recent transaction activity on your card
- Enter in your 5-digit zip code to verify your identity
If you have additional questions, you will be directed to a call center agent.
If you experience fraudulent activity on an account or card, let us know immediately. To report fraud or a stolen card, call 888-599-2265 or chat with us now to report the loss or unauthorized activity.
You can protect your identity and your accounts by keeping your personal information, well, personal. Unless absolutely necessary for a legitimate business purpose, you should avoid giving out your:
- Address and zip code
- Phone number
- Date of birth
- Social security number
- Card or account number
- Card expiration date
But when it comes to your PIN, that’s for you to know and for no one to find out. Never share your PIN numbers for cards or accounts.
You should also never respond to unsolicited emails that:
- Ask you to verify your card or account number
- Ask for any other kind of account information
More About Fraud & Security
You work hard for your money. Learn about how we can work together to make sure it stays safe.