Online Banking & Mobile Banking Upgrade

We’re committed to providing technology to help our members better manage their finances. This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use.

On May 17th, the current Online Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking Experience—with all the features you would expect to have in both!

Yes, after the upgrade on May 17th, it will be necessary for you to re-register. You can register either from our online page at southbridgecu.com, or by downloading the new Mobile Banking app.

Note: The current mobile app will not function after the upgrade.

1. Social Security Number (SSN)
2. Date of Birth
3. Account Number – your account number appears on your statement

Yes, the current Southbridge CU mobile app will no longer function after the upgrade. Please download the new mobile app to your phone or mobile device from the App Store® or Google Play™.

Yes, one of the great new features is the ability to register using Mobile Banking. It is no longer necessary to register in Online Banking first. The registration process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.

If you get a new phone, clear the history on your current phone, or return your phone to factory settings. You will require a new PIN to register your device with our service provider. The PIN will be sent to the cell phone as a text or to the email address on file and is good for 5 minutes from the time of issue. Step 3 in registering your device will be to enter the temporary verification PIN and this will allow you back into the mobile app. Once your device is registered initially, you will no longer need to have the PIN.

Login again to trigger a new PIN.

Once you download the Southbridge CU mobile app on the new device you will need to attempt to log in with your Username and Password. This will prompt the system to send a verification PIN to the email we have on file.

If you are currently enrolled in eStatements, 18 months’ worth of statements are expected to carry over to the new platform.

Six months’ worth of transaction history is expected to carry over. We recommend you print or download your transaction data prior to May 17, 2022.

If you currently use Bill Pay and are the primary account holder, all account information will carry over. We plan for a seamless transition.

That depends. After conversion to Digital Banking, if you are a joint owner of an account and you have at least one account that you are primary owner of, you will not need a separate username or password. If you have a primary account, simply sign on and you will have access to all accounts your Social Security Number (SSN) or Employer Identification Number (EIN) are associated with. However, if a joint owner is just a joint owner of an account, they will need to re-register just like the primary owner and create their own username and password. Members should never share or request to share credentials. Joint owners will see the accounts and loans you have access to.